Account Manager - Customer Service Representative/Sales Support

Job Summary

Supports customers and the Sales Team throughout quoting, order entry, production, shipping, and issue resolution. The role coordinates across departments to promote accurate orders, clear communication, and on-time delivery.

Key Responsibilities

• Provide day-to-day administrative and operational support to inside and outside sales representatives.
• Enter, review, and process customer orders while confirming specifications, quantities, pricing, and delivery requirements.
• Assist with quotations, pricing requests, product specifications, and quote follow-up.
• Communicate customer requirements with scheduling, production, purchasing, and shipping.
• Track orders and proactively communicate delays or issues.
• Respond promptly to customer questions regarding orders, pricing, availability, shipments, and service.
• Investigate and help resolve customer complaints, quality concerns, and delivery challenges

Qualifications

• High school diploma or GED.
• Three or more years of customer service, sales support, or account management experience.
• English proficiency is required; Spanish proficiency is preferred.
• Strong communication, organization, prioritization, and problem-solving skills.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Strong attention to detail and commitment to data accuracy.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Career growth and advancement opportunities
• Stable manufacturing environment